COVID-19 Temporary Measures:
Australian PMU Supplies will always provide a refund or replacement in the event that a product is faulty or is not fit for purpose in line with Australian Consumer Law.
In normal circumstances, Australian PMU Supplies aims to be flexible and accommodating when it comes to returns where you have a change of mind or you no longer need the product. However, in order to maintain the safety of our staff, and continuity of business, we are engaging some temporary measures during the coronavirus pandemic. If you need to return a product that is not faulty or unfit for use, we can only provide a credit for the value of the product. We are planning to return to our normal policy as soon as possible, but to avoid any disappointment, please make contact with our friendly staff before making a purchase if you are at all unsure. Stay safe and please don’t hesitate to get in touch if you need anything.
Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. In the case of international orders (orders delivered outside of Australia), we extend our policy to 60 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If returning a product, contact [email protected] in order to get a return address. Please do not send your purchase back to the manufacturer or any other address than you receive directly from us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale and clearance items cannot be refunded.
Defective or damaged items
We only replace items if they (not their packaging) are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Shipping
If returning a product, contact [email protected] in order to get a return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Only defective or damaged items are exchanged.
When returning an item, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item as it is the responsibility of the shipping company chosen by you.
For international returns, we recommend using DHL or Fedex as they are reliable, affordable and their expansive service extends worldwide.